Joanna Lohrli

Review of Embassy Suites - Vanderbilt

Room needed work. We tried to fix things then aske...

Room needed work. We tried to fix things then asked maintenance to do it. The main door to the room didn't lock, the shower leaked EVERYWHERE and we spent our mornings soaking up water with our remaining towels. The door to the room was so tight at the door closure hinge it would slam shut and often hit us on the way out. The door eventually locked after they "fixed" it, but you had to wrestle it to lock it. Shower never fixed. Rate was good but then you get hit with the surprise $22/day for parking. What they can hang their hat on is their customer service. Everyone there was delightful. Not sure we'd stay there again due to all the room issues and no offer to make that right from a credit perspective, but the area is a good mid town spot.