Peter Lowe

Review of Ed Kenley Ford

I wish I could have given a zero star rating. I s...

I wish I could have given a zero star rating. I spoke with multiple manager including the owners son and was treated poorly though the entire process. I bought a 2018 used vehicle from them that had severe problems within 50 miles of purchase.
Throughout the process I was lied to by their used car manager Chase and sales person George. The car needed a interior part replaced that was damaged. They told me that it was not "available" and could take up to a year to come in stock. After purchasing the vehicle I immediately called another ford dealer and they ordered the part and had it two days later.
While driving the vehicle home (which didn't even have enough gas to get me home) it develop a knocking sound in the rear end and grinding noises. This all happened within 50 miles of the dealership. When I confronted management about the issue they used phrases like "Sorry you made a bad decision" and "your going to take a bath on that vehicle."
I gave them the option to undo the deal and give me a different car that they had in stock and they were not interested in doing that. I firmly believe you learn what a business is like when you encounter a problem with them. Ed Kennely does not stand behind their vehicles, they do not take pride in the vehicles they sell, and they do not take pride in their customer service.

DO NOT BUY A VEHICLE FROM ED KENNELY FORD.