I made room reservation more than a month prior. W...

I made room reservation more than a month prior. When I arrived, reception said " unfortunatly we do not have room you want" Eventhough I made reservation through the hotel website, price was high and I arrive to be told we dont have your room!!We waited for at least 20min and we already arrived late at night. Not very proffesional. Room was ok, AC is not strong, other staff, exept for reception, were nice.