I m not sure what makes it a four start resort. I ...

I m not sure what makes it a four start resort. I found it to be subpar. We stayed in the Waterfront tower. The room looked as though it had not been dusted in awhile. There was hair everywhere. The towels were not clean and the elevator sounded as if it would crash to the bottom floor. Not to mention waiting for the elevator to arrive was just as painful as the noise coming from the elevator.