Nicholas Ginter

Review of Security National Automotive A...

I attempted to pay off my vehicle following the in...

I attempted to pay off my vehicle following the instructions given to me by a customer service representative. I even went as far as to call another customer service representative in order to confirm the address and gain an understanding of the process. Upon confirming that my check had been delivered to the appropriate address, I waited three days for an update on my account. Nothing was updated, and upon contacting SNAAC, I was informed that they didn't receive payment, even though USPS confirmed delivery. The complete lack of organization, lack of concern for the customer, and targeting of uniformed service members with low-no credit are why I will never be returning to this company for financing upon paying them off.