Zachary Schreckenberger

Review of Rincon Beach Resort

I don t normally like to give poor reviews, but I ...

I don t normally like to give poor reviews, but I do today to inform other travelers. Despite picturesque views courtesy of Puerto Rico, the resort was not worth the money. After going to bed, I noticed I was getting bitten by bed bugs; further investigation found several more pests. I immediately wanted to shower, but absolutely zero hot water was available to our room. In the middle of the night, we went to the front desk to tell them of the situation. Nobody of the resort staff ever apologised. They sent a maintenance worker to our room who said the hot water heater for the room was turned off. For the bed bugs, we requested a new room. We were placed in the room directly below our previous room. Things improved until about 6am when the staff seemingly began cleaning or something in our previous, bed bug-infested room directly above where we were relocated. Furniture moving and stomping was disruptive and overbearing until we checked out early at 10:30am. Still, the concierge failed to understand the gravity of our terrible night after explaining it to them. After getting resettled and showered in our new room, we barely slept. The best part of the resort was the beach and the free coffee, which certainly can be found elsewhere. I implore you to consider other options for your stay on the western side of the island.

UPDATE: I worked with our booking agent to talk with management about the situation. The sales staff was notably more friendly and understanding. They worked with us to find an appropriate solution.