Hurts me cause me an my family have a fun experien...

Hurts me cause me an my family have a fun experience we are from the area but we were there this past Sunday for my b-day we waited in line for about 30-45 min to get on the ride an it jis stopped. Saying it was a maintaince issue in which there was another issue going on in which I felt was why it stopped. The customer service after was not appreciative even though it was the free tour the whole experience was just bad..