Kristy M

Review of Nederlandse Spoorwegen, Utrech...

Very disappointed with the service from NS. They d...

Very disappointed with the service from NS. They do not think along with the customer, but ensure that you are on the phone for a total of 30 minutes, of which you can listen to waiting music for more than 20 minutes. They keep saying you understand, but in the meantime no solutions are offered and you are the one who is the victim of a problem caused by the Dutch Railways. Really a great pity.