Nathan Forster

Review of Con-way

I want the time back I've wasted dealing with this...

I want the time back I've wasted dealing with this company.
1.) Shipment sat in their local distribution center for two days without any call to schedule drop-off. I had to call to schedule the delivery.
2.) I was told I would receive multiple return calls that never came.
3.) On 3 (three!) separate phone calls the agent stated a delivery window that wasn't even on the same day that was discussed on the previous call. Each time the agent told me, "I see in the notes that you asked for this..." I was blamed for the delay and confusion.
4.) I took a day off work to wait for a delivery that never arrived.
5.) At my wit's end I contacted the seller. Neither myself nor the seller were able to speak with a supervisor at XPO.
6.) I still don't have my shipment. I'm curious if it will be my fault for not being present to receive a delivery for which nobody bothered to notify me.

Did I mention I live down the street from the corporate office? I could literally walk the package home. (Pick-up isn't allowed. I tried.) Maybe XPO (Con-Way) has made enough cash developing Northwest Portland to afford to be lax in their core competency.