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scott leclerc

3 years ago

the sales guy adam was very patient and helpful he...

the sales guy adam was very patient and helpful helping my very picky and demanding girlfriend find the bike that she wanted for tye best deal. she narrowed it down to 2 scouts, one denem blue with tan seats, and another two tones blacked out with blacked out crusher exhaust system.
she wanted to black out her bike anyhow and although liked the blue denem she knew all that chrome to replace would be more expensive than to get tins painted.
she is also only 4'11" in hight.
we went to harley 1st and found out the new bimes can only be lowered 2 in.
indian scouts had alot more leway for helping the shorter person get adjusted.
adam worked with her on this.
lime i said adam was great, the finance manager was great also, the reason for the 4 stars isthe sales manager, i believe his name is glen, taller guy all silver hair and facial hair, very , extremely pushy, asked to be able to talm to eachother about the choices and withing 2 minutes he was right over to us again trying to push us to just make a hasty decision. thats terrible customer service.
also this process took 2 days because he didnt want to listen the 1st day. and quite frankly if youre going to be rude like that i know shes going to buy it, but didnt want to deal with him anymore. another point is this was her deal. between harley and indian , adam and the finance manager at indian were the only 2 to talk to her and treat her with respect. all the other guys including glen tried to demine her and over talk, cut her off while talking and address me. if we didnt like adam for the respect he showed initially we would not have returned and went to a different indian dealer to purchase a bike. but thabks to adam she has her bike. and she loved it the whole 1 and 36 min ride home. thank you adam.

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