If I could give less than 1 star, I would. I booke...

If I could give less than 1 star, I would. I booked the Lenox Suite for one night. After booking, I called to see if I could come take a look at the room and was told to come anytime after 2pm. I arrived at 2:45 and was told the room would not be ready until 4. The woman (wearing a scarf draped around her head and shoulders) was extremely rude and condescending from the moment I walked through the door.

Fast forward to check-in. I attempted to leave my car out front (valet) to unload my belongings. It would only take 10mins or so and I'd come back to self-park. The valet attendant gave me the hardest time and was rushing me to unload my car as if he didn't even care to accommodate me. When I came back to move it, one of the employees out front realized I was there to celebrate a special occasion and proceeded to ask if there would be alcoholic beverages and asked if I'd share.

Fast forward to the next day. I called the front desk to authorize someone to grab an extra key and I encountered the nastiest employee I have ever witnessed. After about 30 seconds of conversation, she states "you sound like you have an attitude, which...i don't know why. So what I am going to do is...get someone else to help you because I don't have time for this." The woman placed me on hold and never returned.

By this point, I was DONE. I will never recommend this hotel to anyone. The staff here is such a joke. My suite was ok. It served its purpose.