Tiffany Broughton

Review of Upbeat Cafe

Driver took pizza back to store because he "couldn...

Driver took pizza back to store because he "couldnt get anyone to answer," but did not think to ask around when delivering to a public location. Driver was calling from a Des Moines Iowa number so I cant imagine many people from the Lexington/Georgetown area would answer that call. When I called the store, they wanted to re deliver that same pizza an hour later. I asked them to re make it and redeliver and if there would be any compensation. The unprofessionalism on the phone was ridiculous. The girl on the phone couldn't answer any of my questions so she proceeded to ask her manager from across the room everything without putting me on hold/mute. No compensation and the delivery driver was very rude. Taking the pizza back is one thing, but the way you handle your customers over the phone is the bigger issue here.