The workers are completely incompetent, I went to ...

The workers are completely incompetent, I went to get my phone fixed and waited for 10 minutes in line because i had to sign in to go to the genius bar, even though i booked an appointment online. Some idiot boy walked around, wasting time and when it was my turn he told me "I came in too late and have to reschedule my appointment" even though, I was standing there waiting for him to come sign me in. I hated the services, the employees are stupid and don't even do their jobs. I would rather switch to Samsung than go back to the apple store.