Abigail VanBerg

Review of Mid West Resorts

Worst customer services I've ever received.

Worst customer services I've ever received.
I called to book the reservation a couple of weeks ago. They said I could stay the entire stay for $40, all I had to do was listen to a presentation.
Alright, so we get to the park with our travel trailer and another utility trailer, because we were moving. I was told it was fine to park the utility trailer in the overflow parking. Great. We unhook. Next morning comes and of course it was not ok to park the utility trailer there. So, we have to hook it back up and move.
Then comes time to listen to the presentation. The staff wants us to leave our four year old son with the "Activity Directors" which is just a couple of teenaged boys, for 90 minutes. Seriously?! We are not the type of parents to leave our son like that.
We opt out of the presentation and decide to pay full price. They charge our card an extra $120 WITHOUT OUR PERMISSION.
The Better Business Bureau will be hearing from us next.