I have an accounting degree and a law degree and I...

I have an accounting degree and a law degree and I will NEVER go to this establishment again. My husband is a retired colonel and we have gone to car dealerships all over the country and I have never experienced such dishonest and uncaring individuals in my life.

It all started when I went into their office on Wednesday, July 22, 2016 to see if they bought cars. I told them the vehicle was a 2007 Ford Escape with about 130000 miles on it and I was 99% certain the transmission was going out. I told them it did have a brand new windshield and tires but I was pretty certain they would be buying for salvage. I explained that I was in town from Colorado, would be going to Fort Worth Honda (highly recommed ) and could bring the vehicle in Friday morning. I was hoping to do a quick sale and drive back to Colorado as my husband is only home on weekends. They assured me they would definitely buy a vehicle in this condition for scrap but said they could only see me for an appointment at 3:30.

The dealership called three different times to make sure I was coming in. I should have been very suspicious then. My daughter and I went to Fort Worth Honda Thursday and purchased a Honda Civic based on their internet quote. They honored their quote and more and we paid cash for the vehicle and went back to Lubbock

On Friday we showed up at 3:30 to sell the vehicle. I was thankful we got the vehicle there without a problem. My daughter had to miss an anatomy exercise (she is getting a masters in occupational therapy) to attend the appointment. The car salesman Michael immediately started making a huge deal on every little scratch (not consistent with the other day's conversation of selling for scrap) and started telling us we would be much better off trading than selling. I could tell already that we were probably in a scam and had been lied to but we just wanted to turn over the title and be on our way. This was certainly not about the money! To get a break from these annoying people while they did the paperwork, I asked if we could go look at the Edges as my husband really liked them. I made it VERY clear it was my husband who was in Houston who was interested and we had NO interest in purchasing a vehicle that day.

When we came back inside, they had another salesman there to help us with the Edge. I told him I was not going out in the heat and we saw all I needed to see. They then had us sit in an office while we waited to hear on the Escape. They continued to bug me about financing an Edge. We could even finance for seven years since we just paid cash for that Civic. Then the salesman told me that he only owned Hondas too. When they finally realized I was not going to buy, they came back and said the Escape was not the kind of vehicle they bought. They tried to give me the number of their friend who could see us Saturday at 10:00. We did not take the number of their friend but did find a salvage place that was honest and paid us a reasonable price ($250 for scrap). As we left the dealership, the pathetic salesmen were smirking at each other. Unfortunately, I will make sure they don't get the last laugh. I plan on sending this complaint to the Better Business Bureau and the Texas Attorney General's Office!

In all fairness, Michael A., from the used car section called and apologized while I was driving home on Saturday. He said the manager would call me in six hours to talk. The manager never called. It is now 12:30 their time on Monday so I won't hold my breath waiting on them! The number I received the call on Saturday was the same as all their other calls. Interesting!