Kevin Matthews

Review of Structured Properties

Sort by lowest ratings for this place and you'll f...

Sort by lowest ratings for this place and you'll find a common theme - many, many comments about their poor communication and unwillingness to respond to issues, as well as them scamming you out of money from your security deposit. This was my experience as well, as nearly every single interaction I had with the company was frustrating.

The most egregious is being charged with a $1200 "Paint and cleaning" fee upon moving out, and since it was taken from our security deposit there's not much we can do to reclaim that money. Nothing in the lease mentioned paying for cleaning upon moving out - the only thing we had in the entire apartment that could've required repair is a TV wall mount, which surely does not amount to $1200 worth of repairs. So basically they stole this money from us, but did it in a way that's hard to fight. This is in line with some of the other reviews about this company scamming people in the past. And back to my point about poor communication, they simply ignored my emails asking for more details on where the $1200 charge even came from.

Another similarly ridiculous blunder was when we first moved in, and received an $800 utilities charge from PG&E for the first 3 days.. after receiving a response with very little help from Structure Properties, I had to spend a few hours on the phone with PG&E to figure out what was going on. Turns out, our street address (2881 Mission St) was registered with PG&E as the address of the bakery next door (2883 Mission St), so we were being charged for the heating & electricity of a bakery which is why the charge was so high. PG&E basically said that Structure Properties never bothered to correct the address change from a few years back. Eventually I worked it out with PG&E and had them sort the charges out, but I had to do it all by myself to fix the error caused by the leasing company. And yet again, Structure ignored my several followup emails asking them to address the address issue with PG&E.

Basically, this company will be extremely slow to respond (or just outright ignore) any problems you have that don't concern them. They may help you if you're locked out, but if there's an actual issue that will end up costing them money, they'll probably just ignore you.

The property was nice, but if you're planning on leasing for any longer than a year or two, I strongly advise you to consider if it's worth leasing from a company with such poor customer service. I guarantee there are plenty of other companies that will actually deal with issues that you encounter, and you should weigh in customer service heavily when choosing a leasing company. If I could go back in time, I would've chosen a different property for sure just to save the frustration of being scammed and ignored.