I don't get where the negative reviews are coming ...

I don't get where the negative reviews are coming from, but I've been here 3 times, and staff have always delivered polite and efficient service. From the security guard, to the attendants behind the windows. It's a bummer that you have to book 2 months in advance to get free fingerprinting service (otherwise you'll have to pay $50 to get it done immediately in the Post Office, which btw is a total rip off), but convenience does not really come for free does it? In any case, I've had a very pleasant experience with them in requesting for a police certificate, so I'm leaving this review. :)