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Review of Shangri-La Hotels and Resorts

Our family have stayed regularly in Island Shangri...

Our family have stayed regularly in Island Shangri-La for over 10 years. We just stayed another 8 nights for family vacation. From booking 7 rooms, requesting many arrangements related to the rooms, breakfasts, room services, laundries, gift shop shoppings, checking out, etc, the total experience was just another thumbs up!!
We would like to particularly appreciate Ms Bernadette Guevarra- guest relation. Despite her medical leave, she continued to make sure our requests were taking care well!!. Also Ms Nicole Tang- reservation who was always very responsive and provided good solution! The lobby attendants were also superbly enthusiastic in helping us with the luggages, taxis and wheelchair!!