Mojikris Mojikris

Review of Embassy Suites Irvine

Been staying there for years. The front desk was v...

Been staying there for years. The front desk was very nice and trying to accommodate but after finding a cockroach and having to go down and get toilet paper and towels daily, the biggest problem was the air was broken in 3 rooms. (In 2nd and 3rd floor). We were moved after 2 nights of no air but they did being in a Fan. They need a major remodel. The comped our parking and 1/2 off one night but we spent 6 nights and almost 3k with no breakfast no housekeeping and no nightly snack which is fine because of Covid big air conditioning is non negotiable. They really need to do more. The gen manager needs to reach out but never did. We ve stayed there for 15 years and this May be our last. The carpet is stained and the furniture is old. Also, I booked a corner room and never got one.