Overall, the Service Department does good work and...

Overall, the Service Department does good work and doesn t give pressure to spend more money than what I ve been there to get. The only reason I am giving a lower score for my experience is because of Deborah at the front desk. Today I brought my car for the second time to get an oil change, attempting to use my coverage through Fidelity that I purchased with my car when I bought it used. Deborah was obviously stressed as she expressed that it was hard to be the one man show that day with the customer ahead of me, and was honestly curt and rude to him. When my turn came up, she rather crassly said that she didn t know a thing about my coverage, and that whoever put in notes from my last oil change didn t indicate anything other that I had paid, Which makes my life that much harder. What she doesn t know is that I remember she was the employee who helped me with my last oil change, with the same attitude. I felt the need to explain myself and the situation with my car purchase so it would be justified for inconveniencing her. She was also rather curt with her coworkers who came in with questions about other jobs that were happening, and the overall experience was less than welcoming. Ultimately, I had no more oil changes left on my coverage and Deborah let me know and said Let me know how we can help when I expressed that I would look into other options. While it isn t her fault that she may be overwhelmed for the moment, I didn t appreciate feeling like my wanting to do business with the dealership was an inconvenience. If I had more oil changes covered for my car (I ll be changing it myself from now on; it s cheaper), I would opt for another Mazda dealership in Portland who were much more cordial and welcoming. Disappointing.