So I have used the service department at this deal...

So I have used the service department at this dealership a few times for my company car, and have always had a good experience. I like the fact there is a Enterprise rental car location onsite as well. I went in today to drop off a car for service, pick up a rental car, and to also begin looking at possibly getting a new vehicle for my wife. After dealing with the great service department I headed to the lot to look at the 2016 Explorer. I was met in the lot by Lou. I didn't catch Lou's last name, but I can tell you it didn't matter. Lou was a complete turn off. He wouldn't answer my questions. He wasn't knowledgeable on the product, and didn't really seem like he was interested in even being at work this morning. So based off my few minutes with Lou we will NOT go there in the next few weeks to purchase a vehicle.