Becky Gilray Review of Marquette General Health Syste...
I'm only giving this a 1 because the nurses and ai...
I'm only giving this a 1 because the nurses and aides were very nice and tried their best and they would be getting at least a 3 or 4 from me, otherwise I would have given this experience a negative 5 rating. The doctors and others that control what the nurses can and cannot do are incompetent, uncaring and difficult to deal with. My dad was transferred from a smaller hospital via ambulance because he had been in severe pain and vomiting for over 5 days and they couldn't figure out what was wrong. His intake was horrible and they were very rude when we asked questions or requested something. The procedure he needed was done within 24 hrs and he was relieved to finally have a diagnosis and treatment plan, but then the hospitalist on the floor failed to order the meds for 28 hours - and he still forgot to order them after we had asked him about it twice! My dad suffered unnecessarily during that time and it required an additional 2 day stay and all anyone did was say 'I'm sorry' rather than fixing the problem and doing what needed to be done. It took complaining to the highest level we could get a hold of to get someone to take action, and then the next day they all pretended like nothing had ever happened and seemed to think we should thank them for my dad finally feeling better. I am writing this review in hopes that the hospital will find the root cause and fix it so that other patients don't have to suffer for the same unnecessary reasons. And the pharmacy is the slowest I have ever seen in fulfilling med orders, and we have been in 7 hospitals in 5 cities over the last 2 years. I even overheard the man next door had been waiting for 2 meds since yesterday. I hope with the new CEO can turn things around so the people in the UP have a reliable hospital to serve their needs.
Comments: