Last Friday I traveled enthusiastically to Teuge f...

Last Friday I traveled enthusiastically to Teuge for a trial lesson in a Cessna. Immediately upon entering Sky Service Netherlands it became clear who was in charge there. He sat with his back to his customers, let the pilots do all the work and pointed them out quite emphatically to things that went 'wrong' in his eyes. He also urged the pilots to be especially quick. The customer was clearly not a king here, but just like the pilots a national. Printing our registration was not possible there, we had to arrange that somewhere else. So no flight. Eventually we were allowed to send our registration by email, after which he would print it out. Then it turned out that we had to be with Special Air Services. According to him, that company was almost bankrupt and hardly operated any flights anymore, but perhaps he could arrange something.

Special Air Services was a relief, however, we were answered calmly and adequately and kept informed of our delayed flight due to the strong wind. Upon inquiry, the owner of Sky Service Netherlands turned out to be an ex-employee of Special Air Services, with apparently quite some remorse.

conclusion: poor service, authoritarian boss who also treats his staff and customers that way. We were happy to have booked with Special Air Servcies, and not here.