Billing with Froedtert is a nightmare. First, let ...

Billing with Froedtert is a nightmare. First, let me say that the care I received was fine. However, billing is another story. Froedtert codes all regular doctor's visits as hospital visits just because it's within the same complex as a hospital. This causes problems with some insurance companies. Mine, for example, won't pay a hospital visit until my deductible is met. I think this seems pretty reasonable from an insurance company standpoint. So, Froedtert charged me my out-of-pocket copay the day of my doctor's visit, and then they tried to bill my insurance for a hospital visit. This seems borderline fraudulent to me. Between my wife and I, we must have spent at least ten hours between the two of us on the phone with Froedtert billing over the course of several months trying to resolve this. We spoke to managers,filed appeals, and did a three-way call with our insurance carrier. Our policy is clear that we should only pay a copay for the doctors visit; yet we are being charged additional costs for a hospital visit. In the end, Froedert dug their heels in and wouldn't change the code for us. So, we are forced to pay an unnecessary bill. Needless to say, we will be going to another clinic and changing primary care physicians. I suspect we are not the only people this is happening to. Others may not realize it, specifically if their deductible is already met.

UPDATE: Froedert's only response thusfar has been to respond to my reviews offering to connect me with financial services, as you can see below; inferring the reason for my issue is a financial hardship on my end. This is a further insult to the matter as I have no issues paying the bills. It also shows Froedert's blatant lack of disregard for their customers. I held off on paying my bills hoping for resolution. I have since paid the bill to avoid collections. However I plan on continuing my efforts to correct the wrongs with Froedert's coding/billing, for everyone's sake of not being wrongfully over billed.