I arrived at the hotel in the evening, only to fin...

I arrived at the hotel in the evening, only to find dirty linen. The duvet cover & pillow cases were dirty with lots of stains on them. I called reception, three times and every time I was told housekeeping is on its way. The drainage system in the shower wasn't functional, I showered in a puddle of water everyday. They sent out maintenance to come fix the drainage, but the repair work only lasted a few minutes.
The people are great, beach is lovely & location too. The hotel has potential to be a great hotel, they need to do the necessary maintenance on their property, but new beds, bedding, towels & renovate the rooms. In my view, it easily passes as a 2 star, rather than a 4 star.