The customer service department is ludicrous. I ha...

The customer service department is ludicrous. I had problem with their accounting department processing my payment via checking account. They informed me that because I inputted my information incorrectly my account is now blocked and I have to use their expedited payment process (which includes a convenience charge). Seeing that I obviously made a mistake I asked if I could have this rectified so I could pay my bill LIKE I HAVE BEEN FOR THE PAST 4 YEARS but they said there is nothing that can be done. At this point I asked to speak with a supervisor who basically gave me the same runaround. So long story short, because of a simple error I now have to jump through hoops just to pay my electric bill. I also asked why I wasn't notified of this error at which point they told me it's my responsibility to make sure my bills are paid.. Seems to me they could care less about the customer's experience. Too bad I can't just switch utility providers. What a bunch of unreasonable egotistical blockheads.

-Dissatisfied Customer