THE WORST RENTAL MANAGEMENT COMPANY EVER!!!

THE WORST RENTAL MANAGEMENT COMPANY EVER!!!
DISHONEST, CHEATERS, HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE.
If I could give this company a negative 5 stars I would. I have rented from this company for 3.5 years. Upon moving out I mowed my yard, cleaned my home shampooed the carpets and cleaned the entire property better then the day I moved in. Prior to moving in we requested these services to be done for us and they refused and charged us for repainting that we requested to be fixed before we moved in!

Rese Property Management promised me they would give me a refund of my deposit with in 30 day's of me moving out, they said that was their policy. 33 day's after moving out I still had not received a refund or heard a word from Rese Property Management. I called, my wife called and they hung up on us multiple times saying nothing they could do for us and they would "look into it" we received an email the next day stating we would receive 1/3 of our deposit back because they had to "mow the lawn" "shampoo the carpets", and "clean the house". We replied to them asking why they would charge us these services when we know it was not done. we live close to the home and we were in the home the day the new renters were to move in. They mowed the lawn once after we moved out over a month after we moved out and they are charging us for it. I called them and they stated there was nothing to be done and they would submit it to a "committee" however this said committee has no phone number no email or no way to contact them and they REFUSE to give us any ETA or any information.

They continued to bounce around on their answers stating "they already mailed us a check", "they are looking into the disagreement", "they are submitting requests to the subcontractors" "if we request a call back from a manager they would call us back"

While renting with Rese the owner of our home had to take care of the repairs on his own because Rese DOES NOT pay their sub contractors. The owner even told us to "contact him directly with any repairs and not to go through Rese." They bill the homeowner yet they don't pay out the contractors for their labor. I also know this because I did work for a company that did not get paid by Rese and Rese owed them thousands of dollars for work that was done.

Rese's broker "Tony" refuses to return calls. The office states we have to request a call from him via email. We requested this call over a week prior and many many times yet no return call. How can a broker be so self absorbed that he can't even take 5 minutes to care for a client? Their office manager Angie sent an email to my wife stating that she will not be calling her back because "she believed the issue to be resolved and it is not important enough for a phone call" Angie also gave the state of Utah incorrect information and this had to be fixed because of her lie. Shae the front desk lady will simply tell me "there is nothing i can do and hang up on me". I have constantly asked for a call back that is all I wanted and they refuse to have anyone call me back. All I want is answers!

In short this company is HORRIBLE HORRIBLE HORRIBLE!

Its not that I am upset that they didn't return our full deposit it is more that I have requested to talk to someone anyone who will discuss this issue with me and the manager and broker refuse to answer our calls or call back.