I will not be using Jeff Belzer's Chevy dealership...

I will not be using Jeff Belzer's Chevy dealership again. I had tires put on my car May 6th 2014. I had an appt. at 1:30p.m. and I didn't get checked out of there until 3:52p.m. This is OUTRAGEOUS. Having an appt. doesn't mean a thing. I am a senior citizen, and having to wait this long was extremely uncomfortable. I have a bad back; leg problems; AND I have afternoon med.s I needed to take. Since putting tires on is a simple job to do, I figured I didn't need to bring ALL my supplies. Associate Josh didn't tell me it would take this long, or I would have brought someone to drive me. Also, I care for a disabled husband, and have to schedule my time very specifically. Another time I had an oil change, and made an appt. to come back the next day to have my windshield washer pump looked at, at the end of 2-1/2 hrs. I was told there wasn't a problem. It took them THAT long to figure this out??? C'mon people, take some pride in service; you guarantee satisfaction yet you allow this process to continue. My first clue should have been the pushy salesman we had when we bought the car. He kept chatting on his cell (rude); he told us if we weren't going to buy something that day, that taking a test drive would be a waste of his time. I was ready to go elsewhere, but my husband didn't hear him, and he liked the car so ... here I am. I will say the associate who helped me book this latest appt. was polite, respectful, and willing to give me my next oil change for free ... thanks Josh. I don't know where the fault lies but I see by these reviews that I'm not the only one to have this awful experience. I will not be taking this loooong drive again (I live in Mpls.).