I've never been treated so poorly by hotel staff i...

I've never been treated so poorly by hotel staff in my life. On our way bringing (sealed) drinks to our room we asked a member of staff if we could bring any of them into the mega center where an event was being held. This staff member asked to inspect the drinks, snatched them from our hands, and quickly walked away. A member of our group managed to chase after him and read his name tag. When I brought this to the front desk it became clear that this was not an isolated incident. As soon as I mentioned this staff member's name our attendant excused himself and brought out a manager who made it very clear that our concerns were not important to him. He took down my phone number and excused himself, saying he would contact me soon. That has not happened.