I can't believe they have positive service reviews...

I can't believe they have positive service reviews. I have had nothing but a negative experience here for years. I have called with questions on warranty work on multiple occasions and I have never gotten a call back, ever. Last episode was this week when I called with work that needed to be done and was asking if it would be covered. I was told that the person to help me was finishing up with another customer and would call me back, that was 4 days ago. I sent an email to their customer service address, no reply for 3 days. I called the dealership in Pleasantville and got my questions answered on the first call and had an appointment.