Went to Lexus South Pointe for service today and ...

Went to Lexus South Pointe for service today and was extremely disappointed. I am driving their Sports SUV and they usually give me a complimentary car wash. Normally they do great job but today I received my vehicle in poor condition ever. I tried calling the service manager to which i received no reply and I also left a voicemail which was unanswered. On my second attempt i was told that she is busy conducting interviews. Really disappointed today as I have been with Lexus and this location for the last five years.