I think any place that charges for Internet and ex...

I think any place that charges for Internet and extols what a great bargain the charge - here, called a Passport to Paradise resort value program - is, deserves to get skewered when they don't deliver. They assert in a welcoming pamphlet that this, and the use of ping-pong, is a $120 value, so you had better really like ping-pong because you won't get any Internet. We had three days of basically no Internet, either wired or Wi-Fi. I received no help from the thinly staffed front desk and fell considerably behind at work. It also interfered with simple vacation planning since I couldn't Google Map or look up event listings. The resort itself is 44 acres of mildewy concrete block houses built circa 1962 and strung together with a confusing spaghetti of roads. Most of these are attached units, and we could hear quite a lot of noise through the party wall. I think the resort might have some small attraction for families with children of a certain age: there are plenty of pools and the Mission Bay beach is not the least bit challenging. Compared to other San Diego hotels, however, I found it very long in the tooth and remote from places I wanted to to visit. Additionally, the only way around most of the time is to walk in the road, space you and the kids are sharing with cars and golf carts driven at reckless speeds. I found the housekeeping services to be good, and I didn't sample enough of the food or the conference facilities to form an opinion one way or the other about them. 6/30/17: Let me add Response from the Owner seems to actually be written by a bot. I see the same drivel verbatim elsewhere here in relation to completely different criticisms (e.g., "Response from the owner in the last week
Jillian, in regards to the parking and resort fee, we seek to be totally transparent about them as we list them on the website, at time of booking, and in each confirmation..."). The insincerity adds significantly to the impression of lousy customer service and I wouldn't even have noticed it if the bot copypasta hadn't been so besides the point - I never complained about the parking (which is exhorbitant) and never said the charge wasn't transparent, just that it was a charge for something NOT provided. I hereby strip you of a star, Paradise Point bot!!!