Jamey H.

Review of Bestway Disposal

Yet another case where Bestway was great, and now ...

Yet another case where Bestway was great, and now GFL is terrible. I tried to give them the benefit of the doubt, there are always growing pains when one company buys another. It started with repeated missed pickups. For the first few months, then was ok for a few months, pickup was fairly steady, but was always done at the very end of the day. The last straw was a missed pickup on my normal day (Wednesday). Recycling was picked up, but garbage was not. I emailed and called alerting them to the issue. I called first thing Thursday morning requesting the trash be picked and was told a truck would be out that day. At 4:00pm no one had been by so I called back. The person I spoke with said the driver ignored the request for pickup and she would contact the supervisor to get someone out to get it by 7:00pm. No one showed at any point on Thursday. I called again Friday morning first thing and reported the issue and requested a pickup. Again I was told it was noted and a truck would be sent out. I waited until 2:00pm on Friday and it had not been picked up so I called again to try and get it picked up before the weekend. I was again promised it would be picked up by the end of the day. The office closes at 4:30 so I called again at 4:15pm and it had still not been picked up. The answered and told me a driver had been dispatched and that the trucks run until 7:00pm and it would be picked up. I asked for a number I could call after 4:30 if it wasn't picked up by 7:00pm. I was given a supervisors phone number in the event no one showed up by 7:00. I tried calling supervisor at 6:45pm as it still has not been picked up and went to voicemail, but the mailbox was full and couldn't accept messages.

The average time it took me to get someone on the phone during my 5 phone calls was about 15 minutes on hold before being able to talk to someone, not that it seemed to matter at all. I was repeatedly told a truck would come out to pickup the trash after they missed the scheduled day, and repeatedly no one showed up. It's terribly disappointing to see a company with such poor customer service. I will most likely go the route of many of my neighbors and seek alternate garbage service as this is just unacceptable. I will have the trash sit at the house over the weekend now and pile up. Maybe if this was the first time, or second, or third, but this has happened time and time again with GFL.