My car had been making some concerning sounds. I t...

My car had been making some concerning sounds. I took it to Kline Nissan, where we have purchased our last two vehicles. Not only did it take ALL DAY, but they charged me for $1,200 of car repairs, none of which resolved either of my problems! After following up with them about this, I was completely ignored (once by email, and again after their service manager emailed me asking for feedback on my service. I let him know of my disappointing experience, and he never followed up. I emailed him again, and that also went unanswered).

I was disheartened and upset about this, so I decided to take my car to a locally loved family auto place called Tuan's. They allowed me to schedule via text (and were super responsive to my texts throughout the process), and FIXED both problems for $60!!! Needless to say, I'll never go back to Kline Nissan.