They have recently stated that my bill was late ev...

They have recently stated that my bill was late even though it was mailed 10 days before due date twice in two months. I pay in person then low and behold the other check arrives the next day so I have a credit. The people in the office are not that friendly and they act like them being there is a service too us. I have trees growing into my power lines which will be an issue first good storm. My power is out now called them but just the same story we re working on it. Wish I could afford solar power!