UPDATE: The GM contacted me regarding this review....

UPDATE: The GM contacted me regarding this review. He agreed to refund me $856.75. This was the amount the car price was inflated by the salesman. I'm disappointed that the GM had to get involved for me to get the price they advertised.

Buyer beware!!! Their sales/finance practices are VERY deceptive!!!! Trust your instincts. If your gut tells you that something isn't right about their sales "spiel", chances are they are deceiving you. I won't bring them anymore of my business and I won't recommend them to anyone else.

The short version of the story...
Get copies of all paperwork you sign. Get copies of all the paperwork the salesman prints out during the negotiations. Once I finally got all these documents the numbers did not match. They added costs that I did not agree to. For example, I declined Apex Tracking but ended up paying for it anyway. I read a bunch of reviews after my bad experience and found these sales/financing practices happened to LOTS of customers. It's interesting how the 5 star ratings get responses from the dealership but the 1 star ratings do not.

The long version of the story...
It started with a real good internet price through CarGurus, $22,494. I sent them a query about the car through CarGurus and got a response from a salesman, Daniel. Seemed like a nice enough guy. I made an appointment to go to the dealership to see the car.

I met the salesman as scheduled, took a test drive and started to discuss numbers. First, they listed the price of the car at $2000 more than the price on the internet. The quote showed a "discount" of $2000. When I asked Daniel about it he said it must be because they reduced the price. Obviously. The problem is that the price shown on the quote was decepltively shown as a discount making it seem like they were reducing the cost. Next, there was a $856.75 "non tax fee" that the salesman quickly glossed over saying there is nothing he can do about the fee. When I pressed him he said it was for "processing the title or some other processing fee". His exact words.

Daniel pressed me to purchase Apex tracking for $900+. I declined it. I asked about window tinting. He quoted me $500+. I told him I'd purchase the car for the price listed if they included window tinting. He brought another sales manager into the discussion. I believe his name was Shawn. We negotiated and agreed that I would pay "their cost" of $250.

Now onto financing. My finance manager was all friendly and wanted to offer me his "financial advice". I listened to his sales pitch. I was pre-approved to get financing through my bank, BofA. I told him I would finance through Toyota, if he could match my bank's interst rate. I told him I wanted to finance $10,000 for 36 months. He tried to talk me into financing more money for a longer period. "Why do you want to pay so much up front? Keep your money in the bank and pay it off early, if you want." I respectfully declined. Then came the hard press for extended maintenance, roadside assistance, etc. All together the additional items came to $3000+. I declined it all. Now he was all business, no more friendliness. I signed all the paperwork. Once all signing was complete, he quickly folded my copy into an envelope. I asked for copies of everything I signed. He replied that all I receive is the final contract he folded into the envelope. VERY DECEPTIVE! This is where I went wrong. Insist on getting copies of everything you sign!

The next day after reviewing the contract the finance manager quickly stuffed into the envelope, I realized the numbers didn't match what the salesman and I agreed. I went back to the dealership and met with a different finance manager. He tried to placate me but the numbers still don't match.