I would absolutely NEVER shop here again. The girl...

I would absolutely NEVER shop here again. The girls were helpful when we chose the dress, but it's been terrible since. After being told that the dress should come in at the beginning of April, I hadn't heard anything. I started calling weekly to check on the dress, was left on hold for long periods of time, and was told I would get a call once it came in. During many of these phone calls I also tried to make payments and was told numerous times that their credit card machine was down. Well about 3 weeks before prom I stared calling every other day only to be told 11 days before prom that the thought it might be in a box in the warehouse. I received a phone call a short while later stating that they had the dress. We live 2.5 hours away from the store so the associate asked if I wanted it shipped to me. When I asked if I was going to be charged she stated that normally they charge but under the circumstances she wouldn't charge me. Another associate then told me that they had to charge me $20 for shipping. I explained to her that I was told I wouldn't be charged. I asked numerous times to speak with a manager or the owner and was told that they were not available. After a heated conversation about their terrible customer service, I was told that I wouldn't be charged for shipping and I authorized the balance of the dress to be charged to my card. As I sit here today checking my bank account, the charges went through for $20 more than the amount that I authorized. And of course I'm trying to call the shop and the phone just rings and rings. That being said, it is illegal to charge someone's card for an amount that they did not authorize. So we will see where this goes.