I was so disappointed!!! Wanted a special New Year...

I was so disappointed!!! Wanted a special New Year's Eve surprise and booked a room. Went to check in at the check in time of 4:00 p.m. and they said "check in STARTS at 4:00 p.m. " Seriously!!! Waited till 5:00 p.m. and still no room at $700 per night. I was only staying one night so I'm loosing time sitting with nothing. I decided it wasn't worth it since they still couldn't give me a check in time, saying they were extremely busy. Thanks but no thanks! I cancelled and extremely disappointed for a very special night. Hopefully 2020 will be better! Not they way it should be for an very upscale resort!

Follow up: The manager did contact me and explain I was getting a refund, since they did go and charge my account. She also said if I considered booking again, to contact her directly and she would "assist me" in making the reservation. Said she would send me her contact information, but never received it.