Kelvin Young

Review of Lantern Recovery Specialists p...

Lantern were unable to recover my van when I broke...

Lantern were unable to recover my van when I broke down. I had to leave it on the side of the road with the keys hidden in the end. And then I had to wait several days before they took it from their holding pen on to my mechanic. Poor communication, I had to chase them every day! And then they charged me a ridiculously exorbitant amount for recovery, claimed it took 14 hours when it was a 5 hour drive at 40mph. And to cap it all they damaged my van in the process. Not badly, but that's not the point, it cost me more money to get it fixed. They were simply not interested in this; their only interest was collecting the money they scammed me out of. Poor service, hidden charges and unfair business practices. Avoid this cowboy recovery company like the plague!