No Stars should be an option here. My experience,...

No Stars should be an option here. My experience, far too long to detail, confirmed for me that what I once chalked up to poor management and pitiful staffing, is in reality intentionally criminal. Monopoly or not, they need to be investigated. I have no doubt that they deliberately do the run around, insanely long holds, laughable excuses, outright lies, and refusal to provide refunds knowing full well that most people will just give up and go away. And they're right. Customers have to stop allowing this corporate BULLY to get away with ripping off the public. They're no different than the likes of DirectTV Duke Energy and Spectrum in attitude..."This is how we'll take advantage of you and there's nothing you can do about it.... while we make massive profits."