Initially, we were given a room that although was ...

Initially, we were given a room that although was supposed to be non-smoking still smelled of smoke. It did appear to be clean, which is a plus. The main issue though was that there was NO hot water. Also, there was only one washcloth for 3 guests. We were given a free upgrade to a newly remodeled room ($30 value). That room was clean & comfortable. Hotel staff really weren't apologetic for the inconvenience though of us having to re-dress, take luggage back down to service desk, & up to new room. I thought something more than a $30 value should have been given to us for the inconvenience.