Genelle Castro

Review of Metro Auto Group

If I could give a 0 stars, I would!

If I could give a 0 stars, I would!

My daughter took her hyundai in to get an estimate for repairs. After charging me $120, Nick met with her and gave her a general idea of what the repairs would cost. "You're looking at somewhere between $3,000 and $4,000" He DID NOT give her an itemized quote, LIKE SHE ASKED FOR and paid for. When shed asked him for one, for the second time, he said that they did not give out itemized quotes until she agreed to get the repairs done there. (I wonder if Nick would have acted the same way if I would have gone in instead of my 21 year old daughter.)
After hearing this, I called the service manager, Jim Sams, and told him about the situation and what Nick said. Jim proceeded to say that there was NO WAY that Nick would have said that...in essence calling my daughter and I liars. He repeatedly talked over me, interrupted me, and generally acted with ZERO sense of customer service. I was genuinely shocked that someone in a service industry was being so flat out RUDE to me, a potential customer of a hefty repair.
I did finally get an estimate faxed to me. Since then, I have gone to two different body shops to get itemized quotes. THE MOST EXPENSIVE of the two quotes, was $2100. So not only does this dealership provide horrendous customer service, they also rob you blind.

I WILL NEVER GIVE THIS DEALERSHIP ANY OF BUSINESS AGAIN. I suggest you don't either.