Where do I even begin with this nightmare of a hot...

Where do I even begin with this nightmare of a hotel? My future husband and I booked this hotel for our wedding of 11/01/2020 with David. We chose them over The Menger due to budget and overall look. Not only did it take them 4 weeks to take my deposit but David eventually quit in January and no follow up was told to us until we decided to take engagement pictures (Red flags from the beginning).

Fast forward to March 2020 when Daniel became our new wedding coordinator without any sympathy of having to meeting a new coordinator and try to plan a wedding during COVID he immediately requested us to pay since David did hold our payment agreement correctly (not our fault but their lack of accounting and staff.). Another red flag we should have cancelled but again due to contract reasons we just decided to stay.

July 2020 I speak with Daniel again following up on the wedding and if we could still have our wedding of 150 guests or less. Daniel "Confidently" stated of course we are having a wedding this month and we see no near future issues on why we would need to cancel your wedding. I was less concerned and made our payment everything seemed fine and good to go and I mailed our invites out.

September 1st,2020. I emailed Daniel following up since we are now 60 days out from our wedding and he asks for my vendors list so he can reach out times for them to view and we finalize our wedding dinner menu. Everything seemed great till Friday September 4th,2020 Daniel asks I call him off his cell phone since he is out of the office for the holiday weekend (convenient timing). He proceeds to tell me they are cancelling my wedding due to low staff and will be refunding me. 24 hours after he led me on about my menu and my vendors just to cancel on a holiday weekend (EXTREMELY UNPROFESSIONAL). Daniel stated they had to "convince" a "nicer" hotel to take us and that was the only compensation they could offer (How pathetic/ unprofessional wording).

58 DAYS they cancelled my wedding 58 DAYS before and no this is not COVID related because I work in accounting they would have forecast low staff well over 120 days in advance.
San Antonio future brides or even vendors stay VERY FAR away from this unprofessional establishment. Not only did just the wedding coordinator break this bad news not a single person from management has called to apologize for this inconvenience.

SAVE YOUR MONEY. They will change the price of your wedding multiple times and keep adding things little by little. Very shady and does not deserve any San Antonio wedding at