Worse experience ever...i have a rav4 and the car ...

Worse experience ever...i have a rav4 and the car was in very good condition..i went there to change all the fluid..transmission fluid(flush) ..engine oil..rare deferntial fluid..
After the service i started having transmission issues..i went there after 3.4 weeks as i was out of the town and couldn't really understand the problem.. But when i drove it on highway i realised there was serious issues with my transmission which didn't have before..

So i went there and told them..and they said you came very late you should have come early..and Refused to check the car with out inspection fee.. And i paid 80 cad.. And they came and said my torquae converter needs to be fixed and said it will cost me 2000 cad..

As i have driving and maintenance experience of 15 years..how the hell that it supposed to happen with a good transmission?

I asked them what ATF they used and asked for information and log.. They said they don't have it.. And the customer service is getting awful as it feels like you are begging service for free.. But you are actually paying a premium price...

I asked them to do a reflush on the transmission.. As i think it wasn't done correctly.. Or the fluid wasn't right or they made a mistake.. They refused and asked for money to re do it..

Later on i went to a different dealership checked the genuine ATF by myself.. And did a ATF change.. And the transmission was good as new...

I can not explain its a fault of a particular technician or a poor batch of ATF.. But it cost me time and money and effort.. And i was supposed to lose 2000 CAD for nothing..

Remember its a costly place to run.. And they will do everything to keep the money coming..

Advise for dealership: please provide attention to your customer and their problems.. And try to help them if need.. Just trying to save 50..60 bucks would not provide you long term benefits.. You will lose your customer.. There are other places they are willing to provide service to.. Remember its a Toyota dealership not a cheap dodgy car fixing shop...if you are talking premium price from customers have the premium attitude and service..