Double Vision

Review of Elmington Property Management

My name is Ethan Plunk and I live in an apartment ...

My name is Ethan Plunk and I live in an apartment complex (Mosaic Apartments) managed by Elmington. During the month of September I looked into paying my rent online. I set up my bank and attempted to make a one-time payment. Once I noticed the extra fee I decided not to go through with it and continued paying rent by personal check. I paid my October rent with a check without a problem, but somehow I was charged online for November's rent, when I had never signed up for autopay. After not being on the website for over a month and a half I looked at my account, to my surprise autopay was on. How is it possible for me to be charged for November but not for October if I had somehow setup autopay without knowing. This mishap alone is not why I'm leaving the review though.

After realizing I had been charged online after already paying Novembers rent with a check I attempted to reach out to Elmington in hopes of receiving a refund after the apartment office told me there was no chance I could receive a refund on my personal check. Countless phone calls, voice messages, emails, and a visit to Elmingtons office later and I have still yet to receive any word back, from anyone! I am only leaving this review now because it has been so long that a refund wouldn't even matter becuase the month is almost over. Horrible customer service.