I called as per the insurance company and was told...

I called as per the insurance company and was told to call and make an appointment since my elbow was in severe pain and I was told that they would not see me since I did not see him first I figured that since I was a past patient they would give me the appointment I was asking for when I spoke to a office manager I was spoken down to when I asked if Dr Kahn would please give me a call back she got rude and hung up on me. If that is how you treat people. I am sure the Dr will never see this and I won't here from them again but they should be embarrassed by the way they talked to me. I called the insurance company back and could not believe it.