Paige Pedersen

Review of Embassy Suites Irvine

We have stayed at this hotel for the past 12+ year...

We have stayed at this hotel for the past 12+ years and the past few times have been horrible. Our most recent stay (7/5-7/11 just last week) was the worst service we have ever received. We had three rooms for the week, two of which had broken AC and a cockroach infestation. SICK! I was pulling a Kleenex out of the box and out came a giant cockroach, I don t even want to know how long it was in there. When telling the front desk about the cockroach problem, the lady told us that she has them in her office too but they don t bother her. It seemed to be one thing after the next and we won t be back.