dc dela cruz

Review of Panama City Toyota Scion

In 2013, my wife bought a car at Panama City Toyot...

In 2013, my wife bought a car at Panama City Toyota Scion while she was deployed. When she got back home, first thing we did was drive over from Eglin AFB to pick up the car. From the point my wife started to transact for the car and to where we picked up the vehicle, there was plenty of time for the sales person or any honest member of the organization to inform us about the history of the car. Fast forward to present day and two assignment moves later, we are stationed in Colorado Springs and recently decided to trade the car we bought from Panama City Toyota Scion. This is when we find out about the history of the car we bought at Panama City and the unscrupulous sales person who made us believe we were getting a brand new car. The car had an incident March 2013 and we picked up the vehicle May 2013.

So why the 5-star review? Well, it is an appreciation for Ms. Sharlene Croteau and Mr. Shane Hughes. There is nothing I can do with how previous management and/or sales person conducted their business. However, Ms. Croteau took some of her own time to contact me with a phone call. Her gesture made me believe that she does care and truly abides by the company's slogan of "Where Relationships are Born." Furthermore, Mr. Hughes is also helping us recoup the unused portions of our prepaid maintenance plan. Yes, I could have easily faulted the unscrupulous sales person and/or previous management and given a 1-star review. But I won't, because both Ms. Croteau and Mr. Hughes reminded me that humans are inherently good. I know this may sound naive, but a simple gesture of benevolence easily supersedes a graver act of malevolence.

v/r
DC