Nicholas Colacino

Review of Montrose Nissan

I was very disappointed with my experience buying ...

I was very disappointed with my experience buying from them, and I wasnt actually the one buying the car from them. Unfortunately this was my younger sisters first car buying experience and it was a terrible one. So after our initial visit and test drive of the same model vehicle the actual car we were interested in was missing its keys. So when they finally had keys available she took it on a test drive without me and ended up putting a down payment to hold the car while she financed through her credit union. By the way, this was the salesman's suggestion so that the car would not get sold in the meantime. So what do you think happened when we went back a few days later to get paper work going??? " we dont know what happened but you aren't in our system and the car got sold!" So huge waste of time. So other issues were getting passed from one salesman to another which was ridiculous. So she ended up getting another car that of course was a thousand more dollars. I will say that Nissan has a great used car certified warranty and the price was pretty good,not great tho. Their way of making up the hassle to us was to offer us a 3rd party extended warranty at a discounted rate?!??!! What a joke. Also the sales manager miscomunicated the intrest rate and wrote it down wrong on his quote so she will have to refinance through her credit union after a few months just so she can get the rebate through nissans financing. I would not recommend doing business with them and I would give a zero star rating if I could.