I got a bill from two years after the fact. I got...

I got a bill from two years after the fact. I got a call one day from a company for a bill for Resource Medical Group. I said I haven't been there in two years. The caller asked how I wanted to pay right then or later and I said I'm going to call Resource Medical Group.I . So then I call Resource Medical Group and the lady who answered the phone said I could bring back my sleep machine and I wouldn't owe anything. I bring it back yesterday on 10/22/2018 and the lady working ask for my DOB. I give it to her. I explained that I got a call that I owe money two years later but was told if I brought back the machine I wouldn't owe anything. So then another employee ask me who I talked to and I said I don't know. I didn't think to write down a name. The first employee said that my charts was just one of those floating out there, when I said it had been two years. So this employee goes in the back for at least 15 minutes. Before that she calls me darling which came across very condescending. She comes back and says she has bad news that I own the machine now. I told her that it is not what I was told on the phone. She said the lady who answered the phone worked in customer service and not billing. That she should have transferred me to billing. I said that's not my fault and that I"m not paying for it. She tried to blame my insurance. But one employee said my chart was "floating" out there. Another says bring it back and I won't owe anything. This one says I own it now. I said that's not what I was told and to take it out of the employee's check that told me I could bring it back. I didn't ask for a 4th employee I figured no one knows what they are doing. So I nicely set down the machine and said I"m not paying for it. I could not believe they can stay in business with charts "floating", people not sure what's going on and then disappearing to the back for over 15 minutes to come back with some story. I will never go back there and will tell others not to as well. I did say to the blonde employee who told me I owned it now that calling someone darling is insulting and she said no it's not.